Shipping Policy

Shipping is an essential part of our promise to deliver your custom rug with care and reliability. Below is a clear outline of how our shipping process works:

1. Order Processing

• Once your order is placed, processing begins right away.

• Made-to-order rugs: Please allow 2–5 weeks for us to craft and prepare your rug for shipment.

• Ready-to-ship items: Processing is already complete, and you’ll only need to wait for delivery.

• We balance efficiency with quality to ensure every rug meets our standards before it leaves our hands.

2. Shipping & Delivery

• We use trusted carriers to make sure your rug arrives safely.

• Delivery times vary depending on location and carrier, but most orders arrive within 1–2 weeks after processing.

3. Shipping Costs

• Shipping fees are based on the size, weight, and destination of your rug.

• Costs are calculated at checkout so you’ll always see the total before confirming your order.

4. Tracking

• Once your rug ships, you’ll receive a tracking number.

• You can use this number on the carrier’s website to monitor your delivery in real time.

5. International Shipping

• At this time, we do not offer international shipping.

6. Packaging

• Each rug is packaged with care using protective materials designed to keep it safe during transit.

If you have any questions about shipping, feel free to contact us at:

📧 katastrophickustomz@yahoo.com

Katastrophic Kustomz is here to make sure your rug arrives smoothly and securely.